Shipping & Returns
Shipping Policy
We offer shipping within Canada, with delivery times varying depending on your location and the weight of your order. Our shipping service is reliable and efficient, ensuring that your items will arrive in a timely manner. Please note that custom and wholesale orders may take longer to ship, between 2-4 weeks.
Return & Exchange Policy
At Charm Addiction, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact us within 14 days of receiving your order to request a return or exchange.
All items must be returned in their original packaging and in new, unused condition. Once we receive your returned item, we will process your refund or exchange within 5 business days.
Please note that shipping fees are non-refundable and customers are responsible for return shipping fees, unless the item received was damaged or defective.
If you have any questions or concerns about our return and exchange policy, please don't hesitate to contact us.